Refund Policy

Your satisfaction is very important to us at Smart Era Technologies. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to make the return process easy and transparent.

Eligibility for Refunds:

• Refund requests must be made within 30 days from the date you receive your order.

• Items must be returned in their original condition, unused, and in the original packaging.

• Some products may be non-refundable or subject to specific conditions; these will be clearly noted on the product page or at checkout.

How to Request a Refund:
To initiate a return or refund, please contact our customer support team at info@smarteratechnologies.com with your order number and reason for return. We will provide you with instructions on how to return your item.

Refund Processing:
Once we receive your returned item and inspect it, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 7 to 10 business days, and the amount will be credited back to your original payment method.

Shipping Costs:
Please note that original shipping fees are non-refundable, and you are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Exchanges:
If you would like to exchange an item, please contact us for assistance. Exchanges are subject to product availability.

If you have any questions or concerns regarding our refund policy, feel free to reach out to us at info@smarteratechnologies.com. We’re here to help ensure your shopping experience is positive and hassle-free.